OUR PROCESS
WE TAKE PRIDE IN OUR FULFILLMENT PROCESS AND DEVOTION TO EVERY CUSTOMER!
From receiving the order, to confirming it’s details, to scheduling the install, and delivering the product!
As soon as our office receives the order
it is reviewed and checked for pricing discrepancies, errors, and/or missing elements such as: sizes, colors, roof/foundation type. Should we find any mistakes, the customer will be notified.
If the contract passes with no errors
it is sent to our team of representatives who will contact the customer within 3-5 days from the order date and confirm the details to ensure that the customer is satisfied with the order and answer any questions they may have.
When the contract is ready to be fulfilled
the customer will be notified 3-5 days prior to delivery. The scheduler will, once again, confirm the details of the order to make sure everything is correct, and provide the date and time frame for installation.
When the day of install arrives
the customer will be notified 30min prior to the arrival of the crew on their property and the building will be erected. After installation is complete, the customer will inspect the building, pay the remaining balance with either Cashier’s Check, Money Order, or Card Transaction over the phone, and sign off on the delivery paperwork!
Get Ready for Installation
Getting your site prep, obtaining the permit if it is needed, calling 811 for utility lines are the main things that need to be done before installation.